Buying Credit in the iPhone & Android Apps
How App Store packs and Android top-ups work, what each pack adds, one balance across web and apps, missing credit, and refunds for App Store purchases.
In the iPhone app you buy credit packs through the App Store. In the Android app you pay by card or Google Pay inside the app. Either way the credit goes to your one BubblyPhone balance, which you can spend on the website, the iPhone app and the Android app.
Buying credit on iPhone
Open the Billing tab, pick a pack under Add credit and confirm the purchase with Apple. Apple takes the payment, and the app shows "Your credits have been added to your account." once the credit is on your balance.
Each pack shows the credit it adds before you buy. At US App Store prices:
- $4.99 adds $4.00 of credit
- $9.99 adds $9.00
- $19.99 adds $19.00
- $49.99 adds $48.00
- $99.99 adds $100.00
In other countries the App Store shows the price in your local currency. The credit is always in US dollars, the same as every BubblyPhone balance. App Store packs add different amounts from the packages on the website and in the Android app.
Buying credit on Android
Open the Billing tab, pick a package or a custom amount, and pay with a card or Google Pay on the payment screen. Android payments are not Google Play purchases, so they work just like a top-up on the website.
The packages and their bonus credit match the website:
- $5 adds $5.00
- $10 adds $10.50
- $20 adds $23.00
- $50 adds $60.00
- $100 adds $125.00
A custom amount can be anything from $5 to $500, with no bonus. Card rules are the same as on the website, so if a payment fails, see Card Declined or 3-D Secure Failed.
One balance everywhere
Credit belongs to your BubblyPhone account, not to your phone or your Apple ID. Sign in with the same account on the website or another phone and the same balance is there.
Credit never expires, and calls cost the same per-minute rate whichever way you paid. See Billing, Credits & Pricing and BubblyPhone on iOS & Android.
Paid on iPhone but no credit?
Open the app again while signed in to your BubblyPhone account. The app retries any App Store purchase it hasn't confirmed yet each time it starts, and each purchase is only ever added once.
- "Purchase verification failed. Credits will be added shortly." Apple took the payment but the app couldn't confirm it with us yet, for example on a weak connection. Close and reopen the app on a working connection.
- "Purchase is pending approval" means the purchase is waiting for approval, for example through Ask to Buy in Family Sharing. The credit is added after it's approved, the next time the app is open.
- "Products unavailable" means the app couldn't load the packs from the App Store. Check your connection and select Retry.
- Signed in to a different account? The credit goes to the BubblyPhone account that was signed in when the app confirmed the purchase. Check the balance on each account you use.
There's no "restore purchases" step for credit. Once it's added it sits on your account, so a new phone or a reinstall doesn't lose it. If the credit is still missing, email hello@bubblyphone.com from your account email with the order ID from Apple's receipt email.
Refunds for App Store purchases
Apple handles refunds for anything bought through the App Store, so ask Apple, not us. Request one at reportaproblem.apple.com, signed in with the Apple ID you used.
If Apple approves it, the credit from that purchase is removed from your BubblyPhone balance. If your balance is lower than that amount, it goes down to $0. Credit bought on Android or on the website is paid by card, so refunds follow Refunds & Reporting Call Issues.