Cookie Policy

Last Updated: October 23, 2025

1. Introduction

This Cookie Policy explains how Inhype Live Limited ("we," "us," or "our"), Company Number 13379772, uses cookies and similar tracking technologies on BubblyPhone (bubblyphone.com).

This policy should be read in conjunction with our Privacy Policy.

Contact: hello@bubblyphone.com

2. What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or mobile) when you visit a website. Cookies are widely used to make websites work more efficiently and provide information to website owners.

Types of Cookies:

Session Cookies: Temporary cookies deleted when you close your browser Persistent Cookies: Remain on your device for a set period or until manually deleted First-Party Cookies: Set by BubblyPhone directly Third-Party Cookies: Set by external services we use (e.g., analytics providers)

3. How We Use Cookies

We use cookies and similar technologies for the following purposes:

3.1 Essential Cookies (Strictly Necessary)

These cookies are required for the Service to function and cannot be disabled.

Legal Basis: Necessary for contract performance (GDPR Article 6(1)(b))

3.2 Functional Cookies

These cookies remember your preferences and choices to provide enhanced functionality.

Legal Basis: Your consent (GDPR Article 6(1)(a))

3.3 Analytics Cookies

We use analytics cookies to understand how visitors use our Service and improve user experience.

Information Collected:

• Pages visited and time spent
• Browser and device information
• Geographic location (country/city level)
• Referral sources
• User interaction patterns

Legal Basis: Your consent (GDPR Article 6(1)(a))

Third-Party Privacy Policies:

• Google Analytics: https://policies.google.com/privacy

3.4 Marketing Cookies (Future Use)

We do not currently use marketing cookies. If we introduce them in the future, we will:

• Obtain your explicit consent
• Update this Cookie Policy
• Provide opt-out options
• Comply with applicable marketing regulations

4. Other Tracking Technologies

4.1 Local Storage

We use browser local storage to:

• Cache application data for faster loading
• Store call history and contact information
• Remember user interface preferences

Local storage persists until manually cleared and is not transmitted to our servers automatically.

4.2 WebRTC and Media Access

Our Service uses WebRTC technology for browser-based calling. This requires:

• Camera and microphone permissions (requested each session)
• Peer-to-peer connection data
• Audio streaming between your browser and our servers

WebRTC connections are encrypted and not stored as cookies.

4.3 Server Logs

We maintain server logs containing:

• IP addresses
• Request timestamps
• User agents (browser information)
• API endpoints accessed

Logs are retained for 30 days for security and troubleshooting purposes.

5. Third-Party Cookies

We use the following third-party services that may set cookies:

5.1 Stripe (Payment Processing)

• Purpose: Secure payment processing and fraud prevention
• Cookies: Various (set by Stripe)
• Privacy Policy: https://stripe.com/privacy
• Data Processing Agreement: In place

5.2 Google Analytics

• Purpose: Website analytics and performance monitoring
• Cookies: _ga, _gid, _gat
• Privacy Policy: https://policies.google.com/privacy
• Opt-out: https://tools.google.com/dlpage/gaoptout

5.3 Telnyx (VoIP Carrier)

• Purpose: Call routing and connectivity
• Cookies: None directly, but connection metadata may be logged
• Privacy Policy: https://telnyx.com/privacy

6. Cookie Consent and Management

6.1 Your Consent

When you first visit BubblyPhone, we:

• Display a cookie consent banner
• Explain what cookies we use
• Request your consent for non-essential cookies
• Allow you to accept or decline optional cookies

Essential cookies are automatically enabled as they're necessary for the Service to function.

6.2 Managing Cookie Preferences

You can control cookies through:

Our Cookie Settings:

• Visit our Cookie Preferences page (accessible in the footer)
• Toggle individual cookie categories on/off
• Save your preferences

Browser Settings: All major browsers allow you to:

• Block all cookies
• Delete existing cookies
• Receive warnings before cookies are set
• Browse in "incognito" or "private" mode

Browser-Specific Instructions:

Google Chrome:

1. Settings → Privacy and Security → Cookies and other site data
2. Choose your preferred cookie settings

Mozilla Firefox:

1. Settings → Privacy & Security → Cookies and Site Data
2. Manage cookie preferences

Safari:

1. Preferences → Privacy → Manage Website Data
2. Remove or block cookies

Microsoft Edge:

1. Settings → Cookies and site permissions
2. Manage and delete cookies

6.3 Impact of Disabling Cookies

If you disable cookies:

Essential Cookies Disabled:

• You cannot log in or use the Service
• Account functionality will not work

Functional Cookies Disabled:

• Preferences won't be remembered
• You'll need to re-enter settings each session
• Reduced user experience

Analytics Cookies Disabled:

• No impact on Service functionality
• Helps us improve the Service less effectively

7. Do Not Track (DNT)

Some browsers include a "Do Not Track" (DNT) feature that signals to websites you don't want to be tracked.

Our Response to DNT:

• We respect DNT signals for non-essential cookies
• Essential cookies remain active to maintain Service functionality
• We do not use DNT signals to vary the content we provide

8. Cookie Retention and Deletion

Automatic Deletion:

• Session cookies: Deleted when you close your browser
• Persistent cookies: Deleted after their expiration period

Manual Deletion:

• Clear your browser cache and cookies
• Use our Cookie Preferences page to opt out
• Delete specific cookies through browser settings

Account Deletion: When you delete your account, we:

• Remove server-side data per our Privacy Policy
• Cannot delete cookies stored on your device (you must do this manually)

9. Updates to Cookie Policy

We may update this Cookie Policy to:

• Reflect changes in our cookie usage
• Comply with new legal requirements
• Improve transparency

When we make changes:

• We'll update the "Last Updated" date
• Material changes will be notified via email or Service notification
• Continued use constitutes acceptance of the updated policy

10. Cookies and GDPR Compliance

We comply with EU and UK GDPR requirements:

Lawful Basis:

• Essential cookies: Contractual necessity (Article 6(1)(b))
• Optional cookies: Consent (Article 6(1)(a))

Transparency:

• Clear information about cookie purposes
• Detailed cookie tables and descriptions
• Easy access to this Cookie Policy

User Control:

• Granular consent options
• Easy opt-in and opt-out mechanisms
• Ability to withdraw consent at any time

Data Minimization:

• We only use cookies necessary for stated purposes
• Cookie data is retained for the minimum required period
• Automatic expiration and deletion

11. Children's Privacy

BubblyPhone is not directed to children under 16. We do not knowingly:

• Set cookies on devices of children under 16
• Collect personal data from children through cookies
• Target children with tracking technologies

If you believe a child has accessed our Service, contact us at hello@bubblyphone.com.

12. Contact Us

For questions about cookies or to exercise your rights:

Email: hello@bubblyphone.com Subject: Cookie Policy Inquiry

Company Information: Inhype Live Limited United Kingdom Company Number: 13379772

Data Protection Inquiries: For GDPR-related questions, contact our Data Protection Officer (DPO) at the email above.

13. Useful Resources

UK Information Commissioner's Office (ICO):

• Cookies Guidance: https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/

EU GDPR Information:

• Official GDPR Portal: https://gdpr.eu/cookies/

Browser Cookie Information:

• All About Cookies: https://www.allaboutcookies.org/
• Your Online Choices: https://www.youronlinechoices.com/

© 2025 Inhype Live Limited. All rights reserved.