Acceptable Use Policy

Last Updated: October 23, 2025

1. Introduction

This Acceptable Use Policy ("AUP") governs your use of BubblyPhone, a VoIP calling service operated by Inhype Live Limited ("we," "us," or "our"), Company Number 13379772, registered in the United Kingdom.

This AUP is part of our Terms of Service and applies to all users of the Service.

Contact: hello@bubblyphone.com

2. Purpose and Scope

This AUP establishes guidelines for acceptable and prohibited use of BubblyPhone to:

• Protect the integrity and security of our Service
• Ensure compliance with applicable laws and regulations
• Protect the rights and safety of other users
• Maintain network quality and availability
• Prevent fraud, abuse, and illegal activities

Violation of this AUP may result in:

• Account suspension or termination
• Forfeiture of account credits
• Legal action where appropriate
• Reporting to law enforcement authorities

3. General Principles

When using BubblyPhone, you agree to:

3.1 Lawful Use

• Comply with all applicable local, national, and international laws
• Respect telecommunications regulations in your jurisdiction
• Obtain necessary permissions and licenses for commercial use
• Honor export control and sanctions regulations

3.2 Respectful Communication

• Treat other users and our staff with respect
• Avoid harassment, threats, or abusive language
• Respect privacy and dignity of call recipients
• Obtain consent for call recording where required by law

3.3 Honest and Truthful Conduct

• Provide accurate account information
• Not impersonate others or misrepresent your identity
• Not engage in fraudulent or deceptive practices
• Report security vulnerabilities responsibly

4. Prohibited Activities

The following activities are strictly prohibited:

4.1 Illegal Activities

You may NOT use the Service to:

• Commit or facilitate criminal offenses
• Violate intellectual property rights
• Engage in fraud, money laundering, or financial crimes
• Distribute or access illegal content
• Violate sanctions or export control laws
• Engage in terrorism-related activities
• Violate human trafficking or child protection laws

4.2 Harassment and Abuse

You may NOT:

• Make threatening, harassing, or abusive calls
• Engage in stalking or unwanted contact
• Make discriminatory or hate speech communications
• Sexually harass or solicit minors
• Bully or intimidate others
• Make false emergency reports ("swatting")

Legal Consequences: Harassment may result in criminal prosecution and civil liability.

4.3 Spam and Unsolicited Communications

You may NOT:

• Send unsolicited commercial communications (spam)
• Make automated or robocalls without proper consent
• Engage in telemarketing without complying with do-not-call regulations
• Send phishing or social engineering messages
• Conduct unauthorized surveys or polling
• Make high-volume automated calls

Anti-Spam Compliance:

• We comply with the UK Privacy and Electronic Communications Regulations (PECR)
• We cooperate with regulatory authorities investigating spam complaints
• Violations may result in immediate account termination

4.4 Fraud and Misrepresentation

You may NOT:

• Use stolen credit cards or payment information
• Create accounts with false or fraudulent information
• Impersonate individuals, businesses, or organizations
• Engage in caller ID spoofing for malicious purposes
• Make fraudulent emergency calls
• Manipulate call detail records
• Claim chargebacks for legitimate services rendered

4.5 Network Abuse and Hacking

You may NOT:

• Attempt to gain unauthorized access to our systems
• Distribute malware, viruses, or harmful code
• Conduct denial-of-service (DoS) attacks
• Probe, scan, or test vulnerabilities without authorization
• Intercept or monitor communications of others
• Reverse engineer our software or protocols
• Bypass security measures or authentication mechanisms
• Scrape or harvest user data without permission

Security Research: Responsible disclosure of security vulnerabilities is encouraged. Contact hello@bubblyphone.com with details.

4.6 Service Abuse and Resale

You may NOT:

• Resell the Service without written authorization
• Use the Service for call arbitrage or traffic pumping
• Share accounts with unauthorized users
• Create multiple accounts to abuse promotions
• Generate artificial traffic for profit
• Use the Service as part of a pyramid or multi-level marketing scheme
• Exceed reasonable usage limits indicative of abuse

Commercial Use: Contact us for legitimate business or reseller arrangements.

4.7 Content Violations

You may NOT transmit:

• Child sexual abuse material (CSAM)
• Obscene or indecent content where prohibited
• Defamatory or libelous statements
• Content that violates intellectual property rights
• Confidential information without authorization
• Content that violates privacy rights
• Terrorist propaganda or recruitment material

Reporting: We comply with legal obligations to report illegal content to authorities.

4.8 Interference with Service

You may NOT:

• Interfere with other users' use of the Service
• Overload or burden our network infrastructure
• Generate excessive failed call attempts
• Use automated systems that degrade service quality
• Attempt to disrupt Service operations
• Manipulate call routing for unauthorized purposes

5. Geographic and Regulatory Restrictions

5.1 Sanctioned Countries

We comply with UK and international sanctions. The Service may not be available to users in:

• Countries subject to comprehensive sanctions (e.g., North Korea, Syria)
• Restricted territories under UK or US sanctions
• Countries where VoIP services are prohibited

5.2 Prohibited Destinations

We may block calls to:

• High-fraud destinations
• Premium-rate numbers used for fraud
• Destinations prohibited by our carrier partners
• Countries where we lack proper licensing

5.3 Regulatory Compliance

Users must:

• Comply with local telecommunications regulations
• Obtain necessary business licenses for commercial use
• Register with authorities if required
• Pay applicable taxes and regulatory fees

6. Content Monitoring and Enforcement

6.1 Our Rights

We reserve the right to:

• Monitor usage patterns and call metadata for abuse detection
• Investigate suspected violations of this AUP
• Suspend or terminate accounts violating this AUP
• Report illegal activities to law enforcement
• Cooperate with legal investigations and court orders
• Preserve evidence of violations

We do NOT routinely monitor call content but may investigate specific incidents when:

• Required by law or court order
• Responding to abuse complaints
• Detecting fraud or security threats

6.2 User Reporting

Help us maintain a safe Service:

Report violations to: hello@bubblyphone.com

Include:

• Nature of the violation
• Date and time of incident
• Phone numbers or account information (if known)
• Any relevant evidence (call logs, recordings, screenshots)

We investigate all reports and take appropriate action.

6.3 Enforcement Actions

Depending on severity, we may:

Warning: First-time minor violations may receive a written warning

Suspension: Temporary account suspension (7-30 days) for moderate violations

Termination: Permanent account closure for:

• Serious violations
• Repeated violations after warnings
• Illegal activities
• Fraud or security threats

Legal Action: We may pursue civil or criminal action for:

• Fraud
• Hacking or unauthorized access
• Serious harassment or threats
• Illegal content distribution

6.4 Appeals Process

If you believe your account was suspended or terminated in error:

1. Email hello@bubblyphone.com with "AUP Appeal" in the subject line
2. Provide your account details and explanation
3. We will review within 5-7 business days
4. Our decision on appeals is final

7. Compliance with Laws

7.1 UK Laws

Users must comply with:

• Computer Misuse Act 1990
• Fraud Act 2006
• Communications Act 2003
• Malicious Communications Act 1988
• Protection from Harassment Act 1997
• Data Protection Act 2018 / UK GDPR
• Privacy and Electronic Communications Regulations (PECR)

7.2 International Laws

Users outside the UK must comply with:

• Local telecommunications regulations
• Anti-spam and telemarketing laws
• Data protection and privacy laws
• Export control and sanctions regulations

7.3 Industry Standards

We adhere to:

• ITU (International Telecommunication Union) standards
• IETF (Internet Engineering Task Force) protocols
• PCI-DSS for payment security
• GSMA guidelines for telecommunications

8. Emergency Services Limitation

CRITICAL: BubblyPhone cannot be used to contact emergency services (911, 999, 112, etc.).

You must:

• Maintain alternative means to contact emergency services
• Not rely on BubblyPhone for emergencies
• Ensure family members and employees understand this limitation

Making false emergency reports through any means is illegal and will be reported to authorities.

9. Call Recording Compliance

If you record calls using BubblyPhone:

Legal Requirements:

• Comply with local call recording laws
• Obtain consent where legally required (one-party or two-party consent laws)
• Provide proper notice of recording
• Secure and protect recordings
• Respect data protection laws (GDPR, etc.)

Jurisdiction Examples:

• UK: One-party consent (you can record if you're a party to the call)
• US: Varies by state (some require all-party consent)
• EU: GDPR compliance required for processing recordings

BubblyPhone is not responsible for your compliance with call recording laws.

10. Intellectual Property

Respect Intellectual Property:

• Don't use our trademarks without permission
• Don't infringe others' copyrights, trademarks, or patents
• Don't distribute pirated or counterfeit content
• Provide proper attribution when required

11. Data Protection and Privacy

Respect Privacy:

• Don't collect or share others' personal data without consent
• Comply with GDPR and data protection laws
• Don't use the Service for unauthorized surveillance
• Protect confidential information
• Don't engage in identity theft or data breaches

See our Privacy Policy for how we handle data.

12. Changes to This Policy

We may update this AUP to:

• Address new types of abuse
• Comply with legal requirements
• Improve clarity and guidance

Changes will:

• Be posted with updated "Last Updated" date
• Take effect 30 days after posting (unless immediate action required for security)
• Be communicated via email for material changes

Continued use after changes constitutes acceptance.

13. Contact and Reporting

For AUP questions or concerns: Email: hello@bubblyphone.com Subject: Acceptable Use Policy

To report violations: Email: hello@bubblyphone.com Subject: AUP Violation Report

For legal or law enforcement inquiries: Email: hello@bubblyphone.com Subject: Legal Request

Company Information: Inhype Live Limited United Kingdom Company Number: 13379772

14. No Waiver

Our failure to enforce any provision of this AUP does not constitute a waiver of our right to enforce it in the future.

15. Severability

If any provision is found unenforceable, the remaining provisions remain in full effect.

By using BubblyPhone, you agree to comply with this Acceptable Use Policy.

Thank you for helping us maintain a safe, secure, and reliable service for all users.

© 2025 Inhype Live Limited. All rights reserved.