Help Center
Everything you need to know about using BubblyPhone — from making your first call to understanding error codes.
🚀Getting Started
📱My Numbers
My Numbers — What it is and what you can do
Overview of dedicated US phone numbers on BubblyPhone. Pricing, what you can do, who it is for, and the things deliberately not supported in this version.
Getting a US Number
How to search for and buy a dedicated US phone number on BubblyPhone. Filters, area codes, the purchase flow, and what happens after you claim a number.
Receiving Calls on Your Number
How inbound calls work on your dedicated US number. Push notifications, browser ringing, cell forwarding, voicemail fallback, and per-minute billing.
Sending & Receiving Text Messages
Two-way SMS on your dedicated number. Receive texts from anywhere, send and reply from the Messages tab (US & Canada), threaded conversations, and per-message costs.
Making Outbound Calls from Your Number
How to use the per-call caller-ID dropdown to call from your dedicated number, and how the EU/UK fallback banner works for better connectivity to European destinations.
Show Your Own Number When You Call
Show your own mobile, not your BubblyPhone number, when you call. Who can use it, setup, how Automatic works, the one-time cost, and the limits to know first.
Own Number Caller ID: Troubleshooting
No code call, wrong codes, daily limits, a phone in use on another account, or calls that showed a different number: what each message means and what to do.
Voicemail Features
Custom greetings, automatic transcription, listening to voicemails in the dashboard or via email, and storage retention for your dedicated US number voicemails.
Number Settings
Configure forwarding to your cell, push notifications, voicemail greeting, display label, and how to release a number you no longer want.
My Numbers Billing & Lifecycle
How the $3/month recurring billing works, low-balance warning emails, the 7-day grace period when a charge fails, and what happens if you do not top up in time.
📞Understanding Your Calls
Understanding Call Statuses
What Completed, Failed, Initiated, and Ringing mean for your BubblyPhone calls. Learn what each status indicates and what to do next.
Why Did My Call Fail?
Every call failure reason explained in plain language. Timeout, busy, rejected, WebRTC errors, and what to do about each one.
Reading Your Call Details
How to find and understand your call details on BubblyPhone. View call duration, cost breakdown, status timeline, and technical information for every call.
⚡Features
Call Transcription & AI Summary
How to enable call transcription on BubblyPhone. Record your international calls, get full text transcripts, and AI-powered summaries automatically.
Live Call Translation
Speak your language, they hear theirs. Turning on AI translation in the web dialer, the 62 languages, the $0.20/min price, the greeting and Beta limits.
Testing Your Connection
How to test if your internet connection, microphone, and browser are ready for BubblyPhone calls. Run a quick diagnostic before your first call.
Managing Your Contacts
How to add, import, export, and organize your contacts on BubblyPhone. Set favorites for quick dialing and sync across web and mobile apps.
BubblyPhone on iOS & Android
Download BubblyPhone native apps for iPhone and Android. Get better audio quality, push notifications for missed calls, and a synced account across all devices.
💰Billing & Account
Billing, Credits & Pricing
How BubblyPhone pay-as-you-go billing works. Adding credit, packages, rates, invoices, and when you are charged.
Buying Credit in the iPhone & Android Apps
How App Store packs and Android top-ups work, what each pack adds, one balance across web and apps, missing credit, and refunds for App Store purchases.
Card Declined or 3-D Secure Failed
Why a top-up payment fails, what 3-D Secure verification is, what to try next, and why Discover and Diners Club card payments are refunded automatically.
Refunds & Reporting Call Issues
How to report a call issue on BubblyPhone, request a refund for failed calls, and understand our refund policy for unused calling credits.
Account Settings & Security
Manage your BubblyPhone account settings. Change your password, connect Google sign-in, update notifications, manage payment security, and delete your account.
Account Under Review or Suspended
What it means when calling is paused, your account is restricted or suspended, the exact messages you may see, and how to get it cleared by email.
🔧Troubleshooting
Troubleshooting Common Issues
Fix common BubblyPhone issues. Solve audio problems, calls not connecting, microphone not detected, balance discrepancies, and browser compatibility.
SIP Error Codes Explained
What SIP error codes like 403, 404, 480, 486, 487, 503, and 603 mean for your BubblyPhone calls. Plain-language explanations and how to fix each one.
Frequently Asked Questions
Quick answers to the most common questions
Making Calls
Call Issues
Billing
Account & Features
Still Need Help?
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