Making Outbound Calls from Your Number
How to use the per-call caller-ID dropdown to call from your dedicated number, and how the EU/UK fallback banner works for better connectivity to European destinations.
When you have a dedicated US number, the Dialer adds a small dropdown that lets you choose which caller ID to show on outbound calls. You can call from your dedicated number, from BubblyPhone's shared pool, or switch on a per-call basis.
The caller ID dropdown
Above the dial pad you'll see Call from: followed by a dropdown with:
- Each of your owned active numbers (with optional labels you set)
- BubblyPhone shared number — our default outbound pool
The default is your most-recently-used owned number. Switch by clicking the dropdown — the change takes effect immediately for the next call. The displayed per-minute rate updates as you change caller IDs.
Calling EU numbers
US-originated calls to EU destinations sometimes face connectivity issues due to STIR/SHAKEN regulations. To work around this, the Dialer notices when you're calling an EU country and shows a banner:
"EU calls connect better from our UK number. Switch?"
Click Use UK numberto swap to BubblyPhone's shared UK pool for that one call. Click Keep my US numberto ignore the suggestion and dial as usual. The choice applies to that call only — your default caller ID isn't changed.
Caller ID and rates
The caller ID you choose can affect the per-minute rate of the call. Generally:
- Calling within the US: any caller ID works the same
- Calling EU/UK destinations: UK caller ID often gets a better rate
- Calling from your dedicated number costs the same as from the shared pool to most destinations
See Billing, Credits & Pricing for current per-country rates.
If you don't have a dedicated number
Users without any owned numbers see no dropdown — outbound calls just go through the shared pool, exactly like before. Nothing changes about your existing dialer flow until you buy your first number.
When the dropdown doesn't appear
- You don't own any numbers. Buy one from My Numbers → Get a number to enable the dropdown.
- All your numbers are released or in pending-release. Only active or grace-period numbers can be used as caller ID.
- You're on the wrong page. The dropdown is only on the Dialer, not on call history or other pages.