Account Settings & Security
Manage your BubblyPhone account settings. Change your password, connect Google sign-in, update notifications, manage payment security, and delete your account.
You can manage your profile, password, notifications, and payment details from the Settings page.
Editing Your Profile
Go to Settings → Account to update your profile information. You can change your name, phone number, and country.
Password
How you manage your password depends on how you signed up:
- Signed up with email — You can change your password in Settings → Security.
- Signed up with Google — You can add a password to your account so you also have the option to log in with email and password. Go to Settings → Security to set one up.
- Forgot your password? — Use the "Forgot Password" link on the login page. You will receive an email with a link to reset it.
Notification Preferences
Go to Settings → Notifications to control what emails you receive. You can toggle email notifications and marketing emails on or off independently.
Payment Security
All payments are processed by Stripe, a PCI-DSS Level 1 certified payment provider. This is the highest level of payment security certification available. BubblyPhone never sees or stores your full card details — they go directly to Stripe's secure servers.
Account Under Review
If calling is paused or your account is restricted or suspended, email hello@bubblyphone.com from your account email. See Account Under Review or Suspended.
Deleting Your Account
To delete your BubblyPhone account, go to Settings → Account → Delete Account on the web, or Settings → Delete Account in the app.
Before you proceed, there are a few things to know:
- Your account is closed and you are signed out everywhere. We keep records of your calls and payments, as required for billing, fraud prevention and legal reasons (see our Privacy Policy).
- Any remaining credit on your account will be lost. If you have unused balance, request a refund first by emailing hello@bubblyphone.com.
- To confirm, type "DELETE" in the confirmation field. On the web you will also be asked for your password.
- Number subscriptions paid by card stop renewing: each number stays until the end of the month you've paid for, then it's released. Your other phone numbers are released straight away. If you subscribed through the App Store, cancel it yourself in your iPhone's Settings → your name → Subscriptions.
- Want to come back later? Sign up again with the same email and you'll start with a new account.