Terms of Service

Last Updated: August 20, 2026

1. Agreement to Terms

Welcome to BubblyPhone. These Terms of Service ("Terms") constitute a legally binding agreement between you and Inhype Live Limited ("Company," "we," "us," or "our"), a company registered in the United Kingdom (Company Number: 13379772).

By accessing or using BubblyPhone at bubblyphone.com (the "Service"), or by making any purchase, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.

Explicit Agreement: You explicitly agree to these Terms by:

Creating an account on BubblyPhone
Making any purchase or adding credits to your account
Using the Service to make calls
Continuing to use the Service after any modifications to these Terms

Affirmative Consent: Each time you make a purchase, you affirmatively consent to:

These Terms of Service in their entirety
Our No Refund Policy (Section 4.3)
Our Chargebacks and Payment Disputes policy (Section 4.4)
The immediate delivery of digital services upon payment

Contact Information:

Email: hello@bubblyphone.com
Company: Inhype Live Limited
Registration Number: 13379772

2. Description of Service

BubblyPhone is a browser-based VoIP (Voice over Internet Protocol) calling service that enables you to make international calls directly from your web browser using WebRTC technology.

Service Features:

Pay-as-you-go international calling
No downloads or software installation required
Browser-based dialing interface
Transparent per-minute pricing
Call history and contact management

Service Availability:

The Service is provided "as is" and "as available"
We do not guarantee uninterrupted or error-free service
Service availability may vary based on internet connectivity and destination

3. Account Registration and Eligibility

3.1 Eligibility

To use BubblyPhone, you must:

Be at least 18 years of age
Have the legal capacity to enter into binding contracts
Provide accurate and complete registration information
Maintain the security of your account credentials

3.2 Account Registration

You agree to:

Provide truthful, accurate, and complete information
Update your information to keep it current
Maintain the confidentiality of your password
Notify us immediately of any unauthorized account access
Accept responsibility for all activities under your account

3.3 Account Termination

We reserve the right to suspend or terminate your account if you:

Violate these Terms or our Acceptable Use Policy
Provide false or misleading information
Engage in fraudulent or illegal activities
Fail to pay outstanding balances

4. Payment and Billing

4.1 Pay-As-You-Go Model

BubblyPhone operates on a prepaid credit system:

You purchase calling credits in advance
Credits are deducted per minute based on destination rates
No monthly subscription fees or hidden charges
Rates are displayed transparently before each call

4.2 Payment Processing

Payments are processed securely through Stripe
We accept major credit and debit cards
You authorize us to charge your payment method for credit purchases
All prices are in USD unless otherwise stated

4.3 Refund Policy

Used credits are not refundable. Credits spent on completed calls, messages, transcription, or number fees pay for service that has already been delivered and cannot be refunded.

Unused credits — refundable on request, case by case. If you have unused credit you no longer need, email hello@bubblyphone.com from your account email and request a refund. Each request is reviewed individually. Where a refund is approved:

It is issued to the original payment method
Non-recoverable payment-processing fees may be deducted from the refunded amount
Promotional or bonus credits are not refundable

Call problems. If a call fails or is unusable due to a fault on our side, report it from the Call Detail page or by email within 14 days. Verified technical failures are credited back to your balance — this is our standard practice.

Credit Expiry:

Your calling credits never expire
You may use your credits at any time at your own pace
There are no time limits or expiration dates on account balances

Nothing in this policy limits any non-waivable statutory rights you may have under the consumer-protection laws of your country of residence.

4.4 Chargebacks and Payment Disputes

Contact us before disputing a charge. Almost every billing concern can be resolved directly and quickly:

Email hello@bubblyphone.com with the charge details
We respond within 48 hours and investigate in good faith
Legitimate problems are refunded or credited without you needing to involve your bank

Service Delivery: You acknowledge that:

Digital calling credits are delivered immediately upon successful payment
The service is activated instantly and accessible in your account
You receive full access to use the credits for making calls immediately

Fraudulent or abusive chargebacks. If a chargeback is filed for a charge you authorized and we delivered, we will contest it with our transaction records (delivery logs, account activity, IP addresses, and timestamps), and we may:

Suspend or terminate the account involved
Forfeit remaining promotional credits on the account
Report confirmed payment fraud to fraud-prevention networks

This section does not restrict your right to dispute genuinely unauthorized transactions with your card issuer.

4.5 Taxes

You are responsible for all applicable taxes, including:

Value Added Tax (VAT) where applicable
Sales tax in your jurisdiction
Telecommunications taxes and regulatory fees

5. Service Usage and Limitations

5.1 Fair Use

The Service is intended for normal personal or business communications. We may limit or suspend service if you:

Generate unusual call patterns indicative of resale or arbitrage
Use automated dialing systems without authorization
Exceed reasonable usage thresholds

5.2 Call Quality and Reliability

Call quality depends on:

Your internet connection speed and stability
Destination network infrastructure
Network congestion and routing

We do not guarantee specific call quality levels but strive to provide the best possible service.

5.3 Emergency Services

IMPORTANT: BubblyPhone is NOT a replacement for traditional phone service and cannot be used to dial emergency services (911, 999, 112, etc.).

You must have alternative means to contact emergency services.

5.4 Service Limitations

The Service may not support:

Emergency services (911, 999, 112)
Premium rate numbers
Certain destination numbers (subject to carrier restrictions)
Short codes (5-6 digit numbers) for outbound SMS

Outbound dialer vs. BubblyPhone Numbers. The international dialer is an outbound calling service and does not receive calls by itself. Inbound calling, two-way SMS, voicemail, and call forwarding are provided separately through BubblyPhone Numbers — dedicated phone numbers purchased in your account and billed per Section 4. SMS on dedicated numbers is subject to carrier and destination restrictions.

6. Intellectual Property Rights

6.1 Our Property

The Service and its original content, features, and functionality are owned by Inhype Live Limited and protected by:

Copyright laws
Trademark laws
Trade secret laws
Other intellectual property rights

6.2 Your License to Use

We grant you a limited, non-exclusive, non-transferable, revocable license to:

Access and use the Service for personal or internal business purposes
Use the Service in compliance with these Terms

You may NOT:

Copy, modify, or create derivative works
Reverse engineer or decompile the Service
Remove copyright or proprietary notices
Use the Service to build competitive products

6.3 Trademarks

"BubblyPhone" and associated logos are trademarks of Inhype Live Limited. You may not use our trademarks without prior written permission.

7. User Conduct and Acceptable Use

You agree to use the Service in compliance with our Acceptable Use Policy and all applicable laws.

Prohibited Activities:

Illegal activities or fraud
Harassment, threats, or abuse
Spam or unsolicited commercial communications
Unauthorized access or hacking attempts
Service resale without authorization
Violation of third-party rights

See our Acceptable Use Policy for comprehensive guidelines.

8. Privacy and Data Protection

Your use of the Service is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information in compliance with GDPR and UK data protection laws.

9. Disclaimers and Warranties

9.1 Service Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

Warranties of merchantability
Fitness for a particular purpose
Non-infringement
Uninterrupted or error-free operation
Accuracy or reliability of content

9.2 No Guarantee of Connectivity

We do not guarantee:

Connection to specific destinations
Call completion rates
Specific call quality metrics
Continuous service availability

9.3 Third-Party Services

We rely on third-party telecommunications carriers and infrastructure. We are not responsible for:

Carrier network failures or outages
Destination network restrictions
International telecommunications regulations
Third-party service interruptions

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

10.1 Exclusion of Damages

WE SHALL NOT BE LIABLE FOR:

Indirect, incidental, or consequential damages
Loss of profits, revenue, or business opportunities
Loss of data or information
Service interruptions or delays
Unauthorized access to your account

10.2 Maximum Liability

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR £100 (ONE HUNDRED POUNDS), WHICHEVER IS GREATER.

10.3 Jurisdictional Limitations

Some jurisdictions do not allow exclusion of certain warranties or limitation of liability. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Inhype Live Limited, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

Your use of the Service
Your violation of these Terms
Your violation of applicable laws or regulations
Your violation of third-party rights
Your User Content or communications

12. Termination

12.1 Termination by You

You may terminate your account at any time by:

Contacting us at hello@bubblyphone.com
Following account closure procedures in your account settings
Note: No refunds will be provided for unused credits upon voluntary termination

12.2 Termination by Us

We may suspend or terminate your account immediately if:

You breach these Terms or our Acceptable Use Policy
We are required to do so by law
We discontinue the Service (with 30 days' notice)
Your account has been inactive for 12+ months

12.3 Effect of Termination

Upon termination:

Your access to the Service will cease immediately
All unused credits will be forfeited with no refund
We may delete your account data per our data retention policy (90 days for CDR, 30 days for logs)
Provisions that should survive termination will continue to apply
You remain liable for any outstanding obligations or violations

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.

13.2 Jurisdiction

You agree to submit to the exclusive jurisdiction of the courts of England and Wales for resolution of any disputes.

13.3 Informal Resolution

Before initiating formal legal proceedings, you agree to:

Contact us at hello@bubblyphone.com to describe the dispute
Negotiate in good faith to resolve the matter
Allow 30 days for informal resolution attempts

13.4 Arbitration (Optional)

Where permitted by law, disputes may be resolved through binding arbitration under the rules of:

The London Court of International Arbitration (LCIA)
Or a mutually agreed arbitration service

14. Changes to Terms

14.1 Modification Rights

We reserve the right to modify these Terms at any time. We will:

Update the "Last Updated" date
Notify you of material changes via email or Service notification
Provide 30 days' notice for material changes affecting your rights

14.2 Acceptance of Changes

Your continued use of the Service after changes take effect constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service and may request account termination.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and Acceptable Use Policy, constitute the entire agreement between you and Inhype Live Limited regarding the Service.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

15.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign these Terms without restriction.

15.5 Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including:

Natural disasters
Wars or terrorism
Internet or telecommunications failures
Government actions or regulations
Pandemics or public health emergencies

15.6 Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights.

16. Contact Information

For questions, concerns, or support regarding these Terms:

Email: hello@bubblyphone.com Subject Line: Terms of Service Inquiry

Company Information: Inhype Live Limited United Kingdom Company Number: 13379772

Support Hours: We strive to respond to all inquiries within 48 business hours.

By using BubblyPhone, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.