Indonesia Virtual Number: What It Is and How It Works

December 14, 2025 7 min read BubblyPhone Team

Get an Indonesian +62 phone number without being in Indonesia. Learn how virtual numbers work, costs, providers, and what to consider before getting one.

An Indonesia virtual number is a phone number with the +62 country code that works over the internet rather than traditional phone networks. These numbers let businesses and individuals receive calls and messages from Indonesia without physical presence in the country.

This guide explains what virtual Indonesian numbers are, how they're used, and what to consider before getting one.

What Is a Virtual Phone Number?

A virtual phone number operates through Voice over Internet Protocol (VoIP) rather than physical telephone lines. When someone dials the number, the call routes through the internet to wherever you've configured it — your mobile phone, computer, or another number entirely.

Key characteristics:

Not tied to a physical location or SIM card

Works anywhere with internet access

Can forward to existing phone numbers

Often includes additional features (voicemail, call recording, etc.)

An Indonesian virtual number specifically carries the +62 country code, making it appear as a local Indonesian number to callers.

How Indonesia Virtual Numbers Work

Incoming Calls

Someone in Indonesia dials your +62 virtual number

The call connects to your VoIP provider's servers

The provider routes the call over the internet

You receive the call on your configured device (phone, computer, app)

To the caller, it appears they're calling a regular Indonesian number. They pay standard local rates.

Outgoing Calls

Some virtual number services allow outbound calling:

You dial from the provider's app or interface

The call routes through their servers

Your +62 virtual number displays as caller ID

The recipient sees an Indonesian number calling

This lets you appear local to Indonesian contacts when making calls.

Common Uses for Indonesia Virtual Numbers

Business Expansion

Companies use Indonesian virtual numbers to:

Establish local presence without physical offices

Provide Indonesian customers with a local contact number

Test market demand before committing to full operations

Route calls to international customer service teams

Remote Work

Indonesian professionals working abroad maintain local numbers for:

Business contacts who expect Indonesian numbers

Banking and service verification

Staying connected with Indonesian networks

Personal Use

Individuals use virtual Indonesian numbers for:

Receiving SMS verification codes from Indonesian services

Maintaining contact with Indonesian friends and family

Online marketplace transactions requiring Indonesian numbers

Privacy

Virtual numbers provide separation between personal and:

Online marketplace listings

Dating apps

Business dealings

Any situation where you'd prefer not to share your primary number

Types of Indonesia Virtual Numbers

Mobile Prefixes (+62 8XX)

Virtual numbers with mobile prefixes (like +62 812, +62 857, etc.) appear as regular Indonesian mobile numbers. These work for:

Receiving calls and SMS

WhatsApp registration (some services)

General business contact

Landline/Geographic (+62 21, +62 361, etc.)

Numbers with area codes appear as Indonesian landlines from specific cities:

+62 21 = Jakarta

+62 31 = Surabaya

+62 361 = Bali

These suit businesses wanting to appear locally established in particular cities.

Toll-Free (0800)

Some providers offer Indonesian toll-free virtual numbers. Callers within Indonesia dial for free; you pay per-minute charges.

Choosing an Indonesia Virtual Number Provider

Key Considerations

Number availability: Not all providers offer Indonesian numbers. Verify +62 availability before signing up.

Features needed:

Voice calls only, or SMS as well?

Call forwarding to existing number?

App-based answering?

Voicemail transcription?

Call recording?

Multiple users/extensions?

Pricing structure:

Monthly fee for the number

Per-minute incoming call charges

Per-minute outgoing call charges

SMS charges (if applicable)

Setup fees

Reliability: Research provider uptime and call quality. Poor audio quality defeats the purpose of local presence.

Regulatory compliance: Indonesia has telecommunications regulations. Legitimate providers handle compliance; questionable services may face disruptions.

Provider Types

Major VoIP platforms: Services like Twilio, Vonage, and others offer Indonesian numbers as part of broader communications platforms. Best for businesses with technical resources.

Virtual number specialists: Companies focused specifically on virtual numbers. Often simpler interfaces, straightforward pricing.

Business phone systems: Full communications suites (like RingCentral, 8x8) that include international number options. Best for companies needing complete phone systems.

Getting an Indonesia Virtual Number

Typical Process

Choose a provider with Indonesian number availability

Select your number type (mobile prefix or geographic/landline)

Configure forwarding to your existing phone or app

Complete verification (providers may require identity documentation)

Set up payment (monthly subscription or prepaid credit)

Test the number with a call from Indonesia

Documentation Requirements

Providers increasingly require:

Identity verification (passport, government ID)

Proof of business (for business numbers)

Address verification

Purpose declaration

Indonesian regulations may require additional documentation for +62 numbers specifically.

Costs of Indonesia Virtual Numbers

Pricing varies significantly by provider and features:

Typical Cost Structure

Cost Factors

Number type: Mobile prefixes often cost more than landline

Volume commitments: Higher volume = lower per-minute rates

Feature packages: Basic voice vs full communication suite

Provider positioning: Enterprise platforms vs budget services

Limitations and Considerations

What Virtual Numbers Can't Do

Emergency services: Virtual numbers typically can't dial Indonesian emergency services (110, 112, etc.).

All SMS verification: Some Indonesian services detect and reject virtual numbers for verification. Banking and government services particularly may require physical SIM registration.

Guaranteed WhatsApp: WhatsApp sometimes blocks virtual numbers. Success varies by provider and number type.

Regulatory Considerations

Indonesia requires telecommunications providers to register with the Ministry of Communication and Information Technology (Kominfo). Using unregistered virtual number services may result in:

Service interruptions

Number deactivation

Potential legal issues for business use

Choose providers that operate legitimately within Indonesian telecommunications regulations.

Quality Variables

Virtual call quality depends on:

Your internet connection

Provider's infrastructure

Routing paths used

Time of day (peak hours may affect quality)

Test before committing to long-term contracts.

Indonesia Virtual Numbers vs Other Options

Virtual Number vs Indonesian SIM

Virtual Number vs Call Forwarding

Call forwarding from existing numbers works differently:

Your existing number receives calls

You pay international forwarding charges

No local Indonesian presence

Virtual numbers provide actual Indonesian numbers; call forwarding just redirects your existing lines.

Scam Awareness: Virtual Numbers

Virtual Indonesian numbers are sometimes exploited for fraud. If you receive contact from +62 numbers, keep in mind:

Scammers use virtual numbers to appear Indonesian while operating elsewhere

Legitimate Indonesian businesses also use virtual numbers

Verification requires checking the business independently, not just the number

For guidance on identifying suspicious +62 contacts, see:

WhatsApp Messages From +62: Scam or Real?

Missed Call From +62: What to Do

Frequently Asked Questions

What is an Indonesia virtual number?

An Indonesia virtual number is a phone number with the +62 country code that operates over the internet rather than traditional phone lines. It allows you to receive calls and messages from Indonesia without physical presence in the country. Calls route through VoIP technology to your configured device anywhere in the world.

Can I get an Indonesian phone number without being in Indonesia?

Yes. Virtual number providers offer +62 numbers that you can obtain and manage from anywhere with internet access. You'll need to sign up with a VoIP provider that offers Indonesian numbers, complete their verification requirements, and configure where calls should route.

How much does an Indonesian virtual number cost?

Costs typically include monthly rental ($5-30), plus per-minute charges for incoming calls ($0.02-0.10/minute) and potentially outgoing calls ($0.05-0.20/minute). Setup fees may apply. Total cost depends on call volume and features needed.

Can I use an Indonesian virtual number for WhatsApp?

Sometimes. WhatsApp occasionally blocks virtual numbers, and success varies by provider and number type. If WhatsApp registration is your primary goal, research specific provider success rates before purchasing. Physical Indonesian SIMs have higher WhatsApp compatibility.

Is it legal to have an Indonesian virtual number?

Yes, when obtained through legitimate, regulated providers. Indonesia requires telecommunications services to register with authorities. Using properly licensed virtual number services is legal for business and personal use. Unregistered or grey-market services may face legal and operational issues.

Can Indonesian virtual numbers receive SMS?

Many can, but verify with your provider. SMS capability varies by number type and provider. Some services offer voice-only numbers at lower cost. If SMS is important (for verification codes, for example), confirm functionality before purchasing.