What should I include in my voicemail greeting?
A good voicemail greeting includes four things: (1) who you are - your name, plus company name if business, (2) why you cannot answer - out of office, in a meeting, away from desk (keep it vague), (3) what you want the caller to do - leave name, number, and brief message, (4) when they can expect to hear back - same day, next business day, after your return. Keep the whole thing under 30 seconds. Speak slowly and clearly.
How long should a voicemail greeting be?
15-25 seconds is the sweet spot. Callers get impatient with greetings longer than 30 seconds and often hang up before the beep. Personal greetings can be shorter (10-15 seconds); business greetings with company name + alternative contact may need up to 25-30 seconds. If your greeting feels long, cut the most generic phrase (at the tone please leave a message). The beep itself signals what to do.
Should my voicemail greeting be professional or friendly?
Match your relationship with most callers. Personal mobile, friends and family calling: friendly is right. Business line where strangers and clients call: professional. Solo consultant or creative freelancer: friendly can work better than stiff-professional - it humanises you. Avoid funny greetings on lines where prospects or new clients might call for the first time; humour is high-risk in that context. A funny greeting on a personal line that close contacts call is fine.
What should I avoid in my voicemail greeting?
Avoid: (1) saying 'I am unable to come to the phone right now' - wastes time, everyone knows that's why they got voicemail, (2) listing every reason you might not have answered, (3) over-promising response times you can't hit ('I'll call you back within an hour'), (4) outdated content (a 2023 holiday greeting still up in 2026), (5) jokes that might offend prospects, (6) ambient noise - record in a quiet room. Re-record if your name is mumbled or the audio is poor.
How do I record a voicemail greeting on iPhone?
On iPhone: open the Phone app, tap Voicemail at the bottom-right, tap Greeting at the top-left, tap Custom, then tap Record. Record your greeting (you have about 90 seconds max), tap Stop, tap Play to preview, and tap Save when satisfied. You can re-record as many times as needed.
How do I record a voicemail greeting on Android?
Path varies by phone manufacturer. Most common: open the Phone app, tap the three-dot menu > Settings > Voicemail > Voicemail Settings > tap Voicemail Greeting > Record. Samsung: Phone app > More > Settings > Voicemail. Pixel: Phone app > tap your profile > Voicemail. If you cannot find the option, your carrier may require you to call the voicemail access number (often 1234# or **86#) and follow the audio prompts to record.
Can I use a funny voicemail greeting for my business?
Generally no. Funny voicemail greetings are appropriate for personal mobile lines where close contacts call you. On a business line, humour risks alienating prospects, journalists, regulators, or VIP callers who don't know your sense of humour yet. The acceptable exception: small creative agencies, comedy-adjacent industries, or solo freelancers whose brand IS irreverent. Even then, keep it short and recognisable - a 15-second professional greeting with one light touch is safer than an extended bit.
How often should I update my voicemail greeting?
Update your standard greeting once a year at minimum (so it stays current and does not feel stale). Update OUT-OF-OFFICE greetings any time you leave for vacation, a conference, parental leave, or any extended absence - and update them again the day you return. A 6-month-old I am out till Friday greeting is worse than no greeting at all.
Should I tell callers when I'll return their call?
If you can honestly commit to a window, yes - it dramatically improves the caller experience. 'I'll return your call within one business day' or 'I respond to messages every morning' sets expectations. If you genuinely cannot commit (your schedule is unpredictable), it is better to say nothing than to over-promise and disappoint. Never say 'I'll call you back as soon as possible' - that's meaningless filler everyone ignores.
Do I need a voicemail greeting at all?
Technically no, but the alternative is worse. Without a custom greeting, callers hear a generic carrier message ('The party you have reached at 555-1234 is unavailable') that conveys zero information about who you are or whether they reached the right line. Many callers will hang up without leaving a message. A 15-second custom greeting confirms they reached the right person and dramatically improves callback rates.